Error 57 credit card: find out how to solve it

If you went to make a purchase and received error 57 when paying with your credit card, know that this is one of the most common errors encountered when using a credit card machine.

Therefore, in this article we have gathered tips to help you solve the problem and make the purchase or, if you are a retailer, to better serve your customers.

Follow to the end and find out how to resolve error 57.

What is error 57 on the card?

Among the various possibilities, it's important to understand that the merchant's machine error 57 may occur due to incompatibility with the card brand used or some type of device blockage. This is the most common reason, as some machines don't accept certain brands.

Typically, the message displayed on the card machine display is an indication of the problem:

"Error 57: This transaction has been declined. Please contact your bank for more information or try using a different credit card."

It may still display the message:

“If the error persists, ask the cardholder to contact the card's Customer Service Center.”

In other words, what is indicated is that the card was not enabled for the purchase and that you need to resolve the problem in some way to release it.

It's worth remembering that, in general, the problem is related to the device's incompatibility. However, there may be other issues.

Why might this error occur?

Card error 57 can be related to a variety of situations, and it's important to understand them to resolve the issue appropriately and avoid embarrassment. Below, we'll outline the main reasons so you know what to do:

• Card brand incompatible with the machine: The merchant's machine may not be enabled to accept your card brand. This often occurs when the merchant chooses a machine with lower administrative fees but that doesn't accept certain brands, including regional ones. This is the most common error.
• Blocked credit card: Error 57 can occur when the card is blocked, which can be common on new cards for security reasons.
• Excessive attempts to enter the password: Another common reason is that the card is blocked due to multiple incorrect attempts to enter the password.
• Purchase blocked: This reason is less common, but can occur when there is suspicion of purchasing products outside the customer's consumption profile.

By understanding these reasons for error 57, you'll be better prepared to deal with the situation and take the correct measures, ensuring the problem is properly resolved.

How to resolve error 57?

To resolve the error 57 issue, there are a few steps you can take:

• If the problem is related to the machine, you can make the payment at another terminal, one that accepts your credit card.
• Another option is to pay with another accepted credit card, or to pay using other methods, such as PIX, cash, or debit.
• If the error is related to the card being blocked because it is new, you must contact your card operator to have it unblocked.
• If the problem is due to a security blocking issue, you must go to the branch or contact them to have your card released.

With these methods, you can resolve credit card error 57 and no longer have problems when making payments.

Other errors related to error 57

Error 57 is related to the credit card machine, meaning it's an error caused by the machine itself. This is a common error, and as we've shown, it can be resolved.

In this link We've listed several errors that can occur when making your purchase and the relationships they have. So, if you don't find your error here, you can search the list.

Now, check out a table with other errors related to the machine:

This way, you can carry out your operations more safely.

Did you enjoy this? See more tips on our website for resolving card errors.