How many attempts What delivery does the post office do? Understand how the delivery process works

The Brazilian Post Office is the delivery service that handles the most packages every day in Brazil. Whether for e-commerce purchases, private orders, or partnerships with companies, deliveries are always being made.

However, many questions arise regarding deliveries, especially about what happens when the order is not received.

Therefore, in this article, we've gathered everything you need to know about how many delivery attempts the post office makes and what to do if you don't receive your package.

Follow the article until the end and find out!

What days and until what time do the post office deliver?

Postal services operate during business hours in most Brazilian municipalities. Therefore, here's how delivery generally works:

It is important to note that these times may vary, so please be careful when placing an order and waiting for delivery by post.

“Item not delivered – Postman not attended” What does it mean?

The status “Item not delivered – Postman not attended” indicates that the postman attempted to deliver your package to the address provided, but found no one available to receive it.

In this case, the postman will leave a delivery notice in your mailbox, informing you that you need to collect the package at the nearest post office.

You have 7 calendar days to pick up your package at the designated location. After this period, if the package is not picked up, it will be returned to the sender.

If for any reason you are unable to pick up your package in person at the Post Office, you can request a new delivery attempt. To do so, simply contact the Post Office by phone or through its website.

How many delivery attempts does the post office make?

If you are expecting a package, please be aware that the Post Office will make up to three delivery attempts.

If the recipient is not found in any of these attempts, the package will be sent back to the nearest post office.

To redeem the package, the recipient has 7 calendar days to collect it from the designated agency.

It's important to remember that, after this period, if the package isn't picked up, it will be returned to the sender. Therefore, it's crucial that the recipient pays close attention to the package tracking and picks it up within the stipulated timeframe to ensure successful delivery.

What happens when the mailman is not answered?

If you are expecting a package, but the mailman was not reached at the time it was supposed to arrive, you need to pay attention to the procedures so you don't lose your package.

What to do when the mail is not answered?

The first step is to find out how many times the package was sent to your home and the postman was not answered.

If he tried to make the first delivery, you'll need to wait for him to try the second and third deliveries, which will usually take place in the following business days. So, you need to pay attention to the mailman.

It's worth tracking your order so you know where it is.

What if you've already tried to deliver 3 times? What should you do?

If a package has been delivered to your home three times and the mailman has not been able to deliver, it's time to move on to the next step.

At this point, you must track where your order is so you can retrieve it.

Generally, when a package isn't delivered, the post office takes it to the nearest branch and leaves a notice for you to pick it up at the branch. So, be careful.

My order was returned to the post office, what should I do?

If your order has been returned to the post office, you should proceed as follows:

• Go to the post office where the package is.
• Have your identification document (RG, CPF) and the tracking number of your order on hand.
• Ask the attendant to collect the order.

Done. This way, you can receive your order without any problems.

How to track a postal package?

If you want to know where your package is, you need to have the postal tracking code on hand, which is given to the sender when the package is placed in the post office.

With it in hand, follow the procedure below:

• Access the Post Office website.
• Click the “Object Tracking” button.
• Enter your order's tracking number in the field provided.
• Click the “Track” button.
• The Correios website will show the current status of your order.

If you do not have the tracking number for your package, you can contact the sender to obtain it.

Another option is to install the “Correios Tracking” app, where you can enter the tracking code, save your order and, whenever there is a change in status, you are notified directly on your smartphone screen.

The app is available for Android and iOS, it's free, and you just need to search the online store to access it.

What is the “temporary home delivery restriction”?

Although the Post Office guarantees delivery throughout the country, it is important to note that in some regions, direct delivery to the customer's home may be restricted.

This delivery restriction by the Post Office is related to the difficulty of access during the postal object dispatch process, caused by some factors, such as:

• Difficulty in access, especially in rural and remote areas of Brazil;
• Lack of agencies or distribution centers near the region;
• Safety concerns on site.

It is worth noting that the delivery restriction may be temporary or permanent, depending on several factors.

When a delivery restriction occurs, the sender is immediately informed, and it is the recipient's responsibility to collect the package from the nearest Post Office.

Therefore, even when faced with access difficulties, we aim to ensure that the recipient has access to their package with as little inconvenience as possible.

Therefore, if you receive this message, you should go to the indicated post office and collect your package.

Frequently asked questions

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