Password Citizen Card: What is it and how to get yours?

Every Brazilian citizen who receives social benefits and does not receive them in a bank account is entitled to a Citizen Card. It provides easy access to benefits and can be requested quickly.

But many people still have doubts about the citizen card and the citizen card password, how to do it and when it needs to be changed.

We've gathered all the information you need about your Citizen Card password. Read the article to find out!

What is the citizen card?

The Citizen Card is a card similar to those used for bank accounts and credit cards. The difference is that it allows you to check your benefits, such as PIS and FGTS.

Thus, the Citizen Card is a fundamental instrument for citizens to have access to social and labor benefits, even when it is not possible to receive these benefits directly into a bank account.

With this card, beneficiaries can make withdrawals, check balances and perform other financial transactions through various CAIXA payment channels throughout the country, such as Lottery Units, Bank Correspondents, Self-Service Rooms and Bank Branches.

Furthermore, the Citizen Card offers greater convenience and agility in carrying out these transactions, allowing users to avoid queues and waiting times at bank branches.

How to apply for the Citizen Card?

In general, the first Citizen Card is issued automatically by social program managers. However, if you don't yet have a Citizen Card and want to apply for one, there are two simple ways to do so.

The first is by contacting Caixa Econômica Federal at 0800 726 0207, where you can request the card and clarify any questions you may have about the process.

Additionally, you can apply for the Citizen Card directly at a Caixa branch, where staff will be ready to assist you with the process. It's important to remember that you must present the following documents to complete the application:

• PIS or NIS number.
• Proof of residence. It's important to provide a valid address so the card can be sent securely.
• CPF of the holder.

How do I unlock my citizen card password?

When you receive your Citizen Card, you must register a card password, which will be the password used when carrying out transactions and, thus, accessing all the possibilities that are enabled by it.

There are a few ways to unlock your Citizen Card password. Check it out!

Caixa Agency

The quickest way is to register your Citizen Card password directly at a Caixa branch. To do this, go to one of the branches closest to you.

Talk to the attendant to create your citizen card password.

Present your personal documents, such as your CPF and RG, and the system will be accessed to register your citizen password.

The password registered for the citizen card will have six digits that cannot be sequential.

Lottery Houses

You can also register a new Citizen Card password at lottery outlets. However, to do so, you must follow these steps:

• Call the Caixa Cidadão portal on 0800 726 0207.
• Wait for the Citizen Card Password Registration options.
• After pre-registering by phone, go to the lottery outlet with your citizen card.
• To complete the registration, also bring one of the official documents: ID, CPF, Passport, Driver's License, employee ID, etc.
• Present your Citizen Card password to the attendant to validate and unlock your card.

Is it possible to register the citizen card password online?

Not yet. You can only register your Citizen Card password at a lottery outlet or a Caixa branch.

How do I get a duplicate citizen card?

Over time, a lot can happen and you may experience problems such as loss, damage or theft of your citizen card.

At this point, you will need to request a duplicate.

To request a duplicate of your citizen card, you must follow the same steps you did to request the first one: you can go directly to one of the Caixa Econômica branches with your documents or call 0800 726 0207.

Then, you must request a new copy of your card and wait for it to be sent to your address.

I forgot my password. How do I request a new Citizen Card password?

If you have already registered and want to know your citizen card password, in case you have forgotten it, there are a few ways you can do it.

The first one is going to one of the Caixa Econômica branches with your documents.

Additionally, you can request a password over the phone, using your documentation and card number. This way, you can register a new password for your Citizen Card and use it when making inquiries.

After registering your new password, you can validate your Citizen Card password directly at one of the lottery outlets.

How do I recover my citizen card password?

If you've lost or forgotten your Citizen Card password, there's a quick and easy way to request a new one. All you need to do is contact Caixa Econômica Federal at 0800 726 0207 and follow a few simple steps.

When calling, select the "Citizen Card and Password" option and indicate whether you want to receive information based on your PIS or CPF. Then, select "Request new password" and follow the instructions provided by the operator.

It's important to keep in mind that to request a new password, you'll need to have certain documents on hand, such as your Citizen Card and identification document. Additionally, you'll need to provide some personal information to confirm your identity and ensure the security of the transaction.

I want to change my password. How do I reset my citizen card password?

The process for resetting your Citizen Card password is the same as for recovering your password or for those who forgot their previous password. This can be done directly at a Caixa branch.

However, if you wish, you can access the portal by calling 0800 726 0207 and then follow the steps provided by the attendant so that you can create a new password for your citizen card.

Remembering that this option is important for anyone who may have had problems with the old password, mainly to have more security.

It is also worth noting that it is not yet possible to consult, change or request a citizen card password online.

Frequently asked questions

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