How to Cancel Santander account? It's quick and easy! Check it out:

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05/07/2025

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Bank accounts are essential for financial transactions. However, sometimes it's necessary to cancel your account. If you're a Santander customer, there are easy ways to cancel your Santander account.

And that's what we want to show you in this article: how to easily cancel your Santander account and what happens after it's canceled, especially if you have debt.

Follow our article and learn more about how to cancel your account easily.

How do I cancel my Santander account?

Canceling your Santander account is as simple as opening one. This means you'll need to follow the same steps to cancel it.

And you have the simplest options the bank offers: online, in-branch, and by phone. This provides comprehensive support so you can cancel your account simply and securely.

What are the ways to cancel your Santander account?

Closing a bank account is an important decision that can sometimes generate doubts and uncertainty.

In the case of Santander, there are three distinct methods by which customers can cancel their accounts. It's important to understand how each one works so you can cancel.

How do I cancel my Santander account online?

If you opened your Santander account digitally, either through the app or the bank's website, canceling online is the most convenient option.

However, it's essential to understand that closing an online account requires a specific procedure. Follow these steps to complete the process:

  • Access the Santander website here in the account cancellation section.
  • It's important to know that if you start the cancellation process through the app, you'll be redirected to this same page.
  • Please read the terms and conditions regarding account closure carefully.
  • If you agree to the terms, follow the instructions provided to access the Account Termination Agreement.

Please note that this option is only available to those who created their accounts online.

How to cancel your Santander account telephone?

For customers who prefer to contact the bank directly, canceling by phone is a convenient alternative. Santander provides specific lines for this purpose:

  • Capital cities and metropolitan regions: Call 4004 3535.
  • Other locations: Use the number 0800 702 3535.
  • People with hearing or speech impairments can call 0800 723 5007.

When contacting us by phone, you must have your personal documents at hand, as they will be requested during the cancellation process.

How do I cancel my Santander account at the branch*?*

If you opened your Santander account in person at a physical branch, closing the account must be done in the same way—in person at a branch. Follow this step-by-step guide:

  • Visit a Santander branch.
  • Request the Account Closure Term.
  • Complete all relevant account information, including balances, loans, financing, checks, and any other products or outstanding balances.
  • Complete the form and request a copy for your records.
  • Keep the Closing Term, as it will prove the order was registered in the system.
  • Resolve all reported issues and debts within 30 days.

Once the outstanding balances are settled, the bank will no longer be able to charge fees, and the account will be officially closed. Remember to bring original photo IDs, such as your ID card or driver's license, as well as your bank cards and checks, in case you need to return them.

Before canceling your Santander account, you need to know:

Closing a bank account is a significant step, and to ensure the process is completed smoothly and effectively, it's crucial to consider several key factors.

Here's what you need to know to ensure your cancellation goes smoothly and without any problems:

Current Account Balance

Please ensure your account balance is zero before requesting closure.

There should be no outstanding credits or debits, as this may affect the cancellation process, creating problems for you.

Tariff Package Debit

If you have a tariff package with monthly debit, it is important to be aware that the bank may debit the amount proportional to the period the account was open.

This is important to avoid financial surprises.

Direct Debit

Pay attention to utility bills that are automatically debited from your account, as you must cancel this service with your bank before registering it in another account, if you wish.

This process may take some time and may involve receiving invoices for manual payment.

Financing, Insurance and Pensions

Any debts related to financing, insurance, or retirement plans linked to your account will be transferred to bank slips.

However, if the due date is less than 10 days away or if any installment is overdue, the account closure will not be carried out.

Consigned Credit

Customers who have payroll deduction loans will continue to have their payments automatically debited, even after their account is closed.

So, if you took out this type of loan, know that the discount will continue to apply.

Check Clearing

Be sure to check for any check leaves that need to be cleared.

If these checks enter the system after the account is closed, they may be returned and considered bad checks. To avoid problems, tear the checkbook pages.

Savings Account

The savings account linked to the checking account will also be closed, and its balance must be withdrawn or transferred to another financial institution.

However, loose savings not linked to the account will remain active unless closure is requested.

Investments

Any investment linked to the account being closed must be redeemed and transferred in full.

This measure is essential, since these investments are directly associated with the account in question.

Multiple Card

The card's debit function will be automatically deactivated after the account is closed. However, the Santander card's credit function will remain active, continuing to charge purchases and any fees.

If you do not want this function to remain active, it is important to request cancellation of the card with the bank.

I canceled my Santander account, what now?

Once you've formalized your request to close your bank account, it's important to be aware of what happens next.

After this request, the bank will send an official notice to your mailing address, informing you of the effective closure of the account.

The impact of the closure will be significant: you will no longer have access to check balances or make transactions through this account. Additionally, access to the account, card, and passwords associated with it will be automatically terminated.

It's crucial to understand that this process is irreversible. Therefore, before making the decision to close your account, it's essential to be sure it's what you truly want and that it's not an impulsive decision.

If you want to reopen an account with the same bank in the future, you'll need to start a new process, which can take time and additional paperwork. Therefore, carefully consider your choice and ensure it aligns with your long-term financial goals.

Frequently asked questions:

[faq]

Sobre o autor

Igor Bernar

Igor

Editor-in-Chief

With over a decade of experience in SEO and digital marketing, Igor Bernardo specializes in organic traffic strategies focused on real results—such as increased visibility, lead generation, and sales. He currently heads the SEO department at Geniuzz.

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