Error 62 credit card: find out how to solve it

When making purchases with a credit card, several errors can occur, often leaving both the customer and the retailer with problems and not knowing how to resolve them. And one of the mistakes we often see is... credit card error 62.

To help you, we've separated all the causes of this error and shown you how to resolve it, so your purchase goes smoothly.

Follow the article and learn everything you need to know about credit card error 62.

What is error 62 on the card?

When you encounter this code 62, it's a sign that the sale was not authorized due to restrictions on the card used. In other words, the bank that issued the card recognized that the transaction amount exceeds the cardholder's usual or standard spending limit.

This code message serves as a security alert, indicating that the financial institution responsible for the card has taken preventive measures to protect the cardholder against potential fraudulent activity or unauthorized transactions. When identifying a purchase amount that deviates from the usual spending pattern, the issuing bank chooses to block the transaction as a precautionary measure.

This type of restriction aims to ensure the cardholder's financial security by preventing suspicious or unrecognized transactions from being made in their name. By blocking the transaction, the issuing bank seeks to prevent financial losses and safeguard the cardholder's interests.

Why might this error occur?

Generally, error 62 occurs when there's a restriction on the credit card. To prevent problems for the customer when using the card, the bank restricts the card, blocking the sale.

In general, it happens when the customer has a problem with their credit card, whether it's a blocked limit, exceeding the limit, or when there is a suspicion of a fraudulent transaction on the card.

It can also happen with transactions made with amounts much higher than what you are usually used to using.

Therefore, the bank blocks the purchase and the machine displays error 62, showing that the purchase did not go through for bank security reasons.

This security is automatic, designed to give you more peace of mind when making your purchases and to avoid transactions made with your card without your authorization.

How to resolve error 62?

Here's a step-by-step guide to resolve credit card error 62 so you can continue shopping:

• Review the transaction information: First, review all transaction details, including the purchase amount, card information, and other relevant information. Make sure there are no typos or inconsistencies in the information provided.
• Contact the issuing bank: Find the customer service number for the bank that issued the card in question. Contact support to discuss error 62 and get more specific information about the restriction applied to the transaction. The customer service number is usually located on the back of the card or on the bank's website.
• Provide additional information: During your call with the bank, be prepared to provide additional information about the transaction, such as the reason for the purchase, your relationship with the merchant where the purchase is being made, and any other relevant information that may help clarify the legitimate nature of the transaction.
• Clarify misunderstandings or security issues: If the bank has blocked the transaction due to suspected fraudulent activity, be willing to clarify any misunderstandings or provide evidence proving the transaction's legitimacy. Explain to the bank representative the reasons why the purchase amount is above the usual standard, such as an exceptional purchase or a planned expense.
• Request transaction authorization: If the information provided is sufficient to convince the bank that the transaction is legitimate, request authorization and removal of the card restriction. If necessary, be prepared to provide additional information requested by the bank for verification and security purposes.
• Monitor the process: After contacting the bank, stay informed about the resolution status. Ask if there's an estimated timeframe for the transaction to be released and if any additional action is needed.
• Consider payment alternatives: While you wait for the card issue to be resolved, consider using another payment method, such as an alternative credit card, debit card, or bank transfer, to complete the purchase, if feasible.

Other errors related to error 62

As we've shown, credit card error 62 is related to card and transaction security. Therefore, it's important to know what other codes related to this type of error can occur.

If you want to know all possible error codes, click here to see the list of credit card errors on the machine.

And see below a list of security errors:

By understanding error 63, you can resolve related issues and be able to use your credit card.

Follow the website's articles and learn more about card errors and how to resolve them.