Iti Itaú Is it reliable? Is it a good bank? We've done an analysis to help you!

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Perfil completo05/07/2025
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iti is a digital bank from Itaú Unibanco, launched in 2020. Iti's goal is to offer a comprehensive and accessible banking experience to all Brazilians, focusing on simplicity, transparency, and security.
iti offers a free digital account, with quick and hassle-free account opening. The iti account earns 100% of the CDI rate every business day, based on user-created goals. iti also offers a credit card with no annual fee and cashback of up to 20% on purchases at partner stores.
In this article, we'll share our review of Iti Itaú Bank and its reliability. Stay tuned!
Is Iti Itaú safe?
Iti Itaú is certainly a safe option. To operate in Brazil, it is subject to strict regulations and offers customers all the essential services of a bank.
To assess a bank's security, it's advisable to check whether it is properly regulated by the Central Bank, whether it offers insurance for customer deposits, and whether it has a solid reputation.
Furthermore, it's important to analyze the institution's financial stability, the transparency of its fees, and its online security measures. It's also recommended to consider asset diversification, its international relationships, and consult credit agencies.
By evaluating these aspects, you'll be able to determine whether the bank safely meets your financial needs. Based on these criteria, we've confirmed that Iti Itaú is a safe choice.
Is Iti Itaú regulated by the Central Bank of Brazil?
If you're an Iti Itaú customer or intend to become one, you can rest assured that the bank is trustworthy and duly regulated by the Central Bank of Brazil. This regulation plays a fundamental role in authorizing banking operations in the country.
Banking regulation comprises a set of laws and regulations established by financial authorities to oversee banks' activities. This ensures transparency, the protection of customers' interests, and the financial stability of the system.
Banks subject to regulation must adhere to specific guidelines aimed at protecting customers, maintaining sufficient capital to weather crises, preventing illegal activities such as money laundering, and implementing good management practices.
Furthermore, regulation promotes compliance with international standards, which strengthens trust in financial systems.
When choosing a bank, checking whether it is regulated by the competent authorities is extremely important to ensure the security of your transactions and investments.
Regulated banks are subject to constant oversight by the Central Bank of Brazil and are required to strictly comply with several guidelines to ensure their operations comply with the country's regulations.
Therefore, Iti Itaú is a safe choice, as it is regulated and follows all the necessary regulations to operate in the Brazilian banking sector.
How can I check if a bank is registered with the Central Bank of Brazil?
See how to check if Iti Itaú is regulated:
- Access the website of the Central Bank of Brazil here.
- Choose Conglomerates.
- Enter the name of the desired bank in the search bar.
- Wait for it to appear in the list and click on it.
Iti Itaú on Reclame Aqui
Reclame Aqui is a leader in customer reviews of products and companies. See how Iti Itaú is rated on the platform:
- On Reclame Aqui, Iti Itaú's current rating is 8.5, which is considered an excellent rating by customers.
- Most of the complaints the website receives about the bank are related to issues with the digital account. These are general issues, such as improper charges or errors when making transactions.
- The company has already responded to 97.6% of the complaints on the website and, according to the number of customer reviews, 90.9% of the problems have been resolved.
Is Iti Itaú good? Is it a good account?
To assess whether Iti Itaú is a good choice, see the points we evaluated:
- Account opening: Opening an account at iti is free and can be done through the bank's app. The process is quick and simple, and there's no need to prove income or address. To open an account, simply download the app, fill out a form with your personal information, and take a selfie video.
- Fees and rates: The iti card doesn't charge fees or charges for basic services, such as account opening, account maintenance, withdrawals, and transfers. The iti credit card also has no annual fee.
- Credit card: Iti offers a credit card with no annual fee and cashback of up to 20% on purchases at partner stores. The card is Mastercard-branded and can be used for domestic and international purchases.
- Variety of services: iti offers a variety of financial services and products, including digital accounts, cards, loans, and more.
- Security: iti is a secure digital bank that uses cutting-edge technology to protect customer data. The bank has a two-factor authentication system, which adds an extra layer of security to transactions.
- Ease of contact: iti offers 24/7 customer service via its app, phone, and chat. The bank also has an ombudsman office for complaints and suggestions.
What are Iti Itaú's fees and rates?
Check out the fees and rates that Iti Itaú charges its customers:
Service | Rate |
---|---|
Account opening | Free |
Account maintenance | Free |
Minimum balance | Free |
Sake | R$ 6.90 (1 free withdrawal per month) |
Transfer | Free (TED, DOC and Pix) |
credit card | No annual fee |
2nd copy of the card | R$ 9.90 |
Credit card transfer | 1,49% |
National credit withdrawal | R$ 12.00 |
International credit withdrawal | R$ 24.00 + IOF |
Iti Itaú customer service: how to get in touch?
Iti Itaú offers several ways to contact customers. Here's how:
- Via chat, directly through the Iti Itaú app.
- Through the chatbot, which directly solves various problems you may need.
- Directly at one of the Itaú bank branches.
- Telephone: Capital cities and metropolitan regions: 3003-6484 / Other locations: 0800-2000-484
How to open an account at Iti Itaú?
See how to get your account at Iti Itaú:
- Download the Iti app from the App Store or Google Play.
- Open the app and select the “Open account” option.
- Enter your CPF and click “Continue”.
- Fill in your personal details and click “Continue”.
- Create a password to access the application and click “Continue”.
- Take a selfie and click “Continue”.
- Wait for your account to be approved.
Frequently asked questions
[faq]