Nubank is Reliable? Is it good? Check out the full review!

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Igor

With over a decade of experience in SEO and digital marketing, Igor Bernardo specializes in organic traffic strategies that deliver real results—such as increased visibility, generated...

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05/07/2025

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Learn more about Nubank and find out if you can trust it.

Nubank is a digital bank founded in 2013. Nubank was a pioneer of the digital revolution in the Brazilian banking sector. The company helped democratize access to credit and financial services by offering quality products and services at an affordable price.

Nubank has grown and now offers customers a variety of services: a free digital account, a credit card with no annual fee, investments, loans, and more. All services are virtual, making it easy to solve your problems.

However, many people don't know whether Nubank is trustworthy.

In this article, we'll explain everything about Nubank and whether it's a reliable bank. Read on to find out.

Is Nubank safe?

Yes, Nubank is safe. To allow you to operate in Brazil, it's regulated and offers customers everything they need from a bank.

If you want to know if a bank is safe, check if it is regulated by the Central Bank, if it offers insurance for your deposits, and if it has a good reputation.

Also, analyze your financial stability, transparent fees, and online security measures. Consider asset diversification, international relationships, and credit bureaus.

By evaluating these points, you can determine whether the bank is safe for your financial needs.

And it was based on these points that we affirm that Nubank is safe.

Is Nubank regulated by the Central Bank of Brazil?

If you're a current or aspiring Nubank customer, you can rest assured that it's reliable and regulated by the Central Bank of Brazil. This regulation is essential for the bank to operate in the country.

Banking regulations consist of laws and rules established by financial authorities to oversee banks' activities. This ensures transparency, customer protection, and financial stability.

Regulated banks must follow guidelines to protect customer interests, maintain sufficient capital for crises, prevent illegal activities such as money laundering, and implement good management practices.

Regulation also promotes compliance with international standards, reinforcing trust in financial systems. When choosing a bank, verifying its regulation by the appropriate authorities is crucial to ensuring the security of transactions.

Regulated banks are continuously monitored by the Central Bank of Brazil and must adhere to several guidelines to maintain their operations. Therefore, Nubank is safe because it is regulated and follows the country's banking regulations.

How can I check if a bank is registered with the Central Bank of Brazil?

You can check whether Nubank or any other bank is regulated by the Central Bank. Here's the step-by-step guide:

  1. Access the website of the Central Bank of Brazil here.
  2. Choose between Institutions and Conglomerates.
  3. If you don't know which bank it belongs to, try both.
  4. Enter the name of the desired bank.
  5. Wait for it to appear in the list.

If it appears on one of the lists, it is regulated by the Central Bank of Brazil.

Nubank on ReclameAqui

Reclame Aqui always provides references to products and companies, considering user opinions based on their daily assessment of the service or product.

On Reclame Aqui, Nubank's current rating is 8.4, which is considered an excellent rating by customers.

Most of the complaints the website receives about the bank are related to credit card issues. These are general issues, such as making purchases with the card, accessing the card, or having insufficient credit limit.

The company has already responded to 99.9% of the complaints on the website and, according to the number of customer reviews, 90.6% of the problems have been resolved.

Is Nubank good? Is it a good account?

To assess whether Nubank is a good choice, it's crucial to examine several key aspects of the bank's offerings. We'll highlight these elements below:

  • Account Opening: Opening an account at Nubank is simplified and digital, allowing new customers to easily join through the app, without the need for in-person processes.
  • Fees and Charges: Nubank has a transparent and competitive policy regarding its fees and charges, which can be advantageous for those who want to avoid excessive charges.
  • Credit Card: Nubank offers a credit card to its customers after a credit assessment, expanding their financial options and convenience.
  • Variety of services: The bank also offers a diverse range of services, such as transfers, payments, loans, investments, and cryptocurrencies, providing flexibility and convenience.
  • Security: Nubank operates within established regulations, helping to protect customer funds.
  • Ease of contact: Access to support is simplified through chat and customer service channels, making support available for any questions or needs.

Therefore, taking these factors into account, Nubank offers a set of operations that make the bank safe and reliable.

Regulatory compliance and accessibility to customer service are also positive points to consider when evaluating whether Nubank is a good option for your needs.

Finally, as with any financial decision, it is advisable to carefully analyze the services offered to ensure they meet your expectations and compare them with your personal requirements before making a final decision.

What are Nubank's fees and rates?

Check out the fees and charges that Nubank charges its customers:

Product Tariff
Nubank credit card No annual fee
Nubank checking account No maintenance fee
TED Transfers Free
Pix Free
Credit card withdrawal R$ 6.50
Debit card withdrawal Free
Personal loan From 0.95% per month
Payment link with receipt in 1 day Cash credit: 4.89%
Payment link with receipt in 14 days Cash credit: 3.99%

Nubank customer service: how to get in touch?

Nubank is also a leader in customer service. The company offers several channels for you to communicate with customers and resolve issues.

Here's how to contact Nubank:

  • Via chat, directly through the Nubank app.
  • SAC 08005912117 – 24-hour service, every day of the year.

How to open a Nubank account?

It's very easy to open a Nubank account. All you need to do is have your documents ready and follow the steps below:

  1. Visit the Nubank website or download the Nubank app from the App Store or Google Play.
  2. Open the app and click “Open Account”.
  3. Enter your CPF.
  4. Read and agree to the terms of use and privacy policy.
  5. Enter your complete personal details.
  6. Complete the form with your documentation.
  7. You will need to send a selfie and a photo of your ID, such as your ID card or driver's license.
  8. Wait for the bank to analyze your account. This usually takes a while. If there are any issues, you'll be notified during the process.
  9. Once your account is approved, you will receive a notification.
  10. Access the app and follow the instructions to activate your account.
  11. You can now start using your Nubank account!

An important point: Nubank's digital account is free! During the process, you can also apply for your Nubank credit card and wait for it to be reviewed.

Frequently asked questions

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Sobre o autor

Igor Bernar

Igor

Editor-in-Chief

With over a decade of experience in SEO and digital marketing, Igor Bernardo specializes in organic traffic strategies focused on real results—such as increased visibility, lead generation, and sales. He currently heads the SEO department at Geniuzz.

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